Refund Policy For Products
All sales are final for all products — refunds, exchanges, and cancellations are not available at this time.
If you feel we have made a mistake, please contact heal@innersunandmoon.com & we will do our best to correct the error.
If a product gets damaged during shipping and your order arrives damaged, you can receive a replacement item if you contact us at heal@innersunandmoon.com within 24 hours of the receipt of your package. You must include in your communication with us a photo of the damaged item.
Refund Policy For Classes & Courses
All sales are final for all courses, classes, trainings, and mentorships — exchanges, refunds, and cancellations are not available at this time — with the exception of The Ayurvedic Doula: Specialized Certification In Ayurvedic Postpartum Care course & the Vibrational Medicine Practitioner’s Course — which both offer a 7-day money back guarantee (no questions asked). Contact heal@innersunandmoon.com within 7 days of your original purchase date & time if you would like a full refund. After the first 7 days, all sales are final.
Refund & Cancellation Policy For Service Appointments
Customers are required to prepay for the service at the time of booking an appointment. We do not offer cancellations, exchanges, or refunds on service appointments at this time. However you are welcome to reschedule your appointment.
Appointments must be rescheduled at least 48 hours before the beginning of your appointment start time. Cancelling your appointment less than 48 hours before the beginning of your appointment time forfeits your appointment, without refund and cannot be rescheduled.
Refunds are not available after a service has been performed whether in person or remotely long distance.
Shipping
We are set up to ship within the United States, but can sometimes offer international shipping by special request.
Packages are shipped by the United States Postal Service on Mondays & Fridays unless otherwise noted.
If a product gets damaged during shipping and your order arrives damaged, you can receive a replacement item if you contact us at heal@innersunandmoon.com within 24 hours of the receipt of your package. You must include in your communication with us a photo of the damaged item.
We ship packages to the shipping address provided to us by the customer when you place your order. We are not responsible for incorrect shipping addresses. If you realize you entered your shipping address incorrectly, please contact us at heal@innersunandmoon.com before we ship your order and we will update your address. Once we have shipped your order, there is nothing we can do to change the shipping address. We are not able to provide refunds, replacements, or exchanges on packages that have been shipped to the wrong address.
If your package goes missing, we can replace it only after the United States Postal Service has processed our lost package claim and granted us the money for which the lost package was insured. If you choose USPS First Class mail service at checkout, your order will be insured for up to $50. If you choose Ground Shipping, your order will not be insured and cannot be replaced if it goes missing.
If the tracking on your package shows that it has been delivered to your address but you have not actually received your package, USPS recommends taking the following action steps — https://faq.usps.com/s/article/Where-is-my-package. At that point, tracking down the package is between you and USPS and we are not able to issue you a refund or replacement item(s).
International Shipping
We declare the value of all items shipped internationally, and we insure all items at the declared value.
The customer is responsible for paying all import taxes and other fees associated with the receipt of items shipped internationally.
If you refuse to pay import taxes or other fees on your international package, you can have the package shipped back to us. You will not be refunded and we will not ship the package back to you a second time.
If an international package goes missing, we can replace it only after the United States Postal Service has processed our lost package claim and granted us the money for which the lost package was insured.